Refund policy

Last updated: February 27, 2026

Our Commitment to Your Satisfaction

At Aviore, your satisfaction is our top priority. We want every purchase to be a positive experience and every piece to meet your expectations. If, for any reason, your items are not quite right, you can request a return within 30 days of delivery.

Our Returns Process

You have 30 days from the date of delivery to request a return.

1. Go to our Returns Portal

The quickest way to start a return is through our dedicated Returns Portal. Enter your order number and email address to begin.

2. Follow the Instructions

Our portal will guide you through the process, allowing you to select the items you wish to return.

3. Ship Your Return

Once your return is approved in the portal, you will receive a return label. Simply print it and attach it to your parcel.

Our return address is located at our international warehouse in the address below and will be provided after your return request is approved. Shipping costs to this location may vary based on your carrier.

Return Fees

  • Return shipping costs are covered by the customer unless the item is defective or incorrect.

  • If you request a return label from us, the cost of the label will be deducted from your refund or store credit.

  • Your return will be issued as store credit for the full amount of your returned item(s) or a full refund to your original payment method.

  • Aviore does not charge any restocking fees.

  • You have 30 days from the delivery date to return your order.

  • All store credits are issued in GBP.

Refunds

After we receive your returned item, please allow 2–3 business days for us to inspect and assess it to ensure everything is in its original condition. Once the review is complete, we will process your return and send you an email confirming that it has been received. In the same notification, we will let you know whether your refund has been approved or declined. 

If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days.

Return Requirements

To be eligible for a return, all items must meet the following conditions:

  • Unworn and Unwashed: Items must be in their original condition - unworn, unwashed, and undamaged.

  • No Marks or Scents: The item must be free of make-up, stains, deodorant, perfume, or any other signs of wear.

  • Original Tags: All original tags, including any secure return tags, must remain attached and intact.

Please handle items with care when trying them on to ensure they remain in returnable condition. Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Products that have been opened, worn, used, washed, or altered
  • Gift cards

What If My Item Is Defective?

We are truly sorry if your item arrived damaged or incorrect. Every piece is carefully inspected before dispatch, but we understand that issues can occur during transit.

Lost or Undelivered Parcel

If your parcel was lost in transit or marked as delivered but you have not received it, we will immediately send a new parcel.

Please contact our customer service team at support@aviore.uk to report the issue.

Item Not As Described

We aim to present our products as clearly and accurately as possible through detailed photos, descriptions, and measurements. However, we understand that sometimes an item may not meet your expectations.

Perceived Differences

Perceived differences in colour, fabric texture, or overall appearance are not considered defects. Variations may occur due to screen resolution, lighting, or the device used to view the product.

Size Variations

A size variation of 1–2cm (+/-) is standard in apparel production and is not considered a fault. Please refer to our size chart to find the right size.

Styling and Fit

Styling and fit may differ depending on body type, height, and proportions. These are not valid grounds for claiming the item is "not as described."

If you believe your item is significantly different from what was advertised, please contact us immediately. We may request photos and a detailed explanation of the issue for review. If after review, we confirm that the item is consistent with the product listing, you can still return it at our expense. 

Have a Question?

Our customer support team is ready to assist you! If you have any questions not addressed here, please contact us at support@aviore.uk, and we strive to reply within one business day.

Company Name: Neon Lab EOOD

Trading Name: Aviore

Registration Number (UIC): 208630049

Address: g.k. Gotse Delchev, st. Slavovitsa 53E, 1404 Sofia, Bulgaria

Email: support@aviore.uk

Phone: +44 20 8050 5562

Support Hours: 
Monday – Friday | 9 am - 5 pm GMT
Weekends | 10 am - 5 pm GMT