Shipping policy

Your Order, Handled with Care

Getting your new item should be just as exciting as finding it. At Aviore, we have made our shipping process simple, transparent, and built on trust so you can feel confident with every order.

Shipping Costs

We offer Free Delivery on all orders within the United Kingdom.

Processing & Delivery Times

Order Handling Time (Processing): 1–2 Business Days (Monday – Friday).

Note:
Orders placed before 14:00 GMT are processed the same business day. Orders placed after 14:00 GMT, on weekends, or on public holidays will begin processing on the next business day. 

Transit Time: 5–9 Business Days (Monday – Friday).

Total Estimated Delivery Time: 6–11 Business Days (Monday – Friday).

Order Tracking & Support

You should always know where your package is. You can easily track your order via our Track Your Order page. Tracking information is usually available 1–2 days after your order is placed.

Lost or Undelivered Packages

Your peace of mind is our top priority. If a package is lost in transit or marked as delivered but you have not received it, please contact us at support@aviore.uk

After we verify the issue with the logistics company, we will send a new package to you as quickly as possible.  For further details regarding returns, refunds, and related rights, please refer to our dedicated Return & Refund Policy.

Important Notes

Order Delays

We always aim to dispatch your order as quickly as possible. However, in rare cases, processing might be delayed due to unforeseen reasons:

  • Billing and/or shipping address errors

  • Order pending credit approval and verification

  • Shipment to a remote country

  • Order security verification

  • Carrier backlogs

  • A product currently out of stock

Address Changes & Cancellations

Address changes are only possible within 12 hours of placing the order.

Please note that once an order has been placed, it cannot be edited or canceled prior to delivery, as all orders are processed immediately to ensure on-time shipping. Orders can be returned under our 30-day return policy. If you have any question, please refer to your Return & Refund Policy.

International Deliveries

International deliveries may occasionally take longer due to customs or courier delays. The good news? Aviore covers all import duties and taxes, so you will not be charged any extra fees upon delivery.

Pre-Order Items

From time to time, we offer products on pre-order due to high demand. These items will ship during the timeframe stated on the product page. For exact dispatch details, please refer to the product page and the “Shipping Info” tab below the product description.

Need a Hand?

If you have any questions, you can send us a message via live chat or email us at support@aviore.uk, and we will get back to you as soon as possible.

Contact Our Team:

If you have questions, concerns, or requests regarding this shipping policy or your personal information, please contact us at support@aviore.uk

Company Name: Neon Lab EOOD

Trading Name: Aviore

Registration Number (UIC): 208630049

Address: g.k. Gotse Delchev, st. Slavovitsa 53E, 1404 Sofia, Bulgaria

Email: support@aviore.uk

Phone: +44 20 8050 5562